Return
We have a 60-day return policy, which means you have 60 days after receiving your item to return it.
To be eligible for a return, your item must be in the same, re-sellable condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The postage cost for the return will need to be covered by yourself (please keep the proof of postage until your return has been processed).
You can always contact us for any return question at support@magicwandstore.fr.
Damages and issues
Please inspect your order upon reception and contact us on info@chimneysheep.co.uk immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have for a refund and make a separate purchase for the replacement item. You will receive your new item much quicker!
Please ensure you keep your proof of postage of your return item until the refund has been processed.
Refunds
All refunds will be made in full, minus the cost of the original shipping charges when the item(s) was purchased.
Once we’ve received your return, we’ll inspect your return, and if approved you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 20 business days have passed since the return has arrived at our warehouse, please contact us at support@magicwandstore.fr.